Reverse Telephone Directory

Internet Phone: The Good, the Bad, and the Solutions
By Christine Peppler

Internet phone is undeniably a great service that allows users to place calls with their high speed internet connection and to save significantly on long distance and international calling costs. Another attraction of the service is its portability. Internet phone users can go virtually anywhere with their adapter or SIP phone and use it just as if they were sitting in their own living room as long as they have access to a high speed internet connection. The popularity of internet phone for both residential and business customers has grown tremendously in recent years and customers are reportedly well satisfied.

A large part of satisfaction with any product is related to customers knowing what they're getting and identifying their expectations/needs before purchasing. For all of its wonderful features, new consumers need to realize that internet phone services are still somewhat in their infancy as compared to regular land line telephone services which are over 100 years old. Because of the youth of internet phone service there are still a few issues that are being worked through. So, what "kinks are still in the system?